Client satisfaction is vitally important – to you and to us. While Novum is a growing company, the small-company values upon which we were founded endure. Early Phase clients have access to senior team members before, during and after the project cycle. Our team ensures quick turnarounds and flexibility during each step of your study. As an extension of your internal team, we encourage open communications, set clear expectations and strive to build trust throughout the relationship.
Our team of dedicated Project Managers, who serve as the single point of contact between the Early Phase Research team and the study sponsor, are key to the high level of satisfaction Novum clients enjoy. They partner with our sponsors from the initial request for a quote and study design through to report delivery, always ensuring needed information is received and all questions are answered. They also coordinate visits to our clinics during the study.
As the liaison between Novum and the sponsor, our Project Managers are accessible, accountable, reliable and skilled at facilitating the timely delivery of quality data and all study information.