Novum Canada Privacy Policy

At Novum Pharmaceutical Research Services Inc. (NPRS), we are committed to protecting your personal information. In this Privacy Statement, we inform you how we use and protect your personal information. We encourage you to read this privacy statement and to call, write or e-mail us with any questions.

What is personal information?

Information about you is considered personal information as long as it identifies you. Examples of information that identifies you is your name, address, e-mail address, and telephone number.

Information that cannot be traced to you is anonymous. Removing personal identifiers such as your name or address from records makes the information anonymous. This privacy statement does not apply to anonymous information.

Being responsible for your personal information

NPRS’s Privacy Officer is responsible for ensuring that your personal information is collected, accessed, used, disclosed, stored and disposed of in compliance with the law.

We ensure that any authorized third party involved in the processing of your personal information

offers an acceptable level of protection.

Why we collect your personal information

We primarily collect your personal information to conduct clinical research studies.

We may also collect information directly from you during promotional activities, through our website or when you contact us. We collect this information only for the purpose of volunteer recruitment in clinical research.

Other reasons for collecting your personal information will be explained to you at the time it is collected.

Collecting your personal information

We inform you when we need to collect your personal information and how we will use it. We collect your information only with your consent.

Providing us with your personal information is voluntary.

If we need to contact you and the contact information we have on file is out-of-date, we may seek your new contact information.

Using and disclosing your personal information

Your personal information will only be used for the purposes for which it is collected.

Your personal information will not be disclosed to anyone for purposes other than the ones for which it was collected, except as required by law.

We work with anonymous information whenever possible.

Retaining your personal information

We keep your personal information in physical or electronic formats, or both. We retain your information for only as long as it is necessary for the purpose for which it was collected, after which it is either destroyed or made anonymous.

Some of your information may have to be retained for a period of time that extends beyond your relationship with us, for example, when your information is required for safety reasons or by law.

Safeguarding your personal information

We protect your information with strict security measures. Our employees are trained on the implementation of our privacy policy. They access only the personal information they need to fulfill their duties.

Accessing your personal information

You can access those pieces of personal information in our possession and request an account of their use and disclosure. We will respond within 30 days of the receipt of your written request.

We may charge a nominal fee for the processing and handling of your request; if so, we will give you notice in advance of costs for processing your request

Keeping your personal information current and complete

Call us or send us corrections or updates to your personal information by mail. Please provide

your full name, your current address, date of birth, and your current telephone number with your correspondence.

Contacting our Privacy Office

You can contact our privacy office:

by regular mail: Attn: Privacy Officer

Novum Pharmaceutical Research Services Inc.

460 Comstock Road, Toronto, Ontario  MIL 4S4

by phone: (416) 752-3355 x210

by email:

Changes to this privacy statement

We may update this privacy statement from time to time. Modifications to this privacy statement will be reflected on the Novum Pharmaceutical Research Services Inc. Canada web site www.novumprs.com. This privacy statement was last updated on October, 2020.